Service Design After AI
A guest lecture on what service design becomes when AI absorbs the routine — and where the discipline has to go next. Here is how the session went, and how it adapts to a course.
[The one line you most want a future organizer to remember — write it in your voice.]
A short reflection
[One or two sentences in your voice on how the room felt and what the session was really asking of people.]
[What you invited the audience to try or believe — the door the session opened for them.]
[The uncomfortable part — the assumption you asked the room to put down.]
[What you didn’t expect — a question, a reaction, a moment that landed differently than planned.]
What people said
“[A real line someone said or posted afterward.]”— [Name, role]
“[A second pull-quote — short, specific, in their words.]”— [Name, role]
“[An optional third — remove this block if you only have two.]”— [Name, role]
Referenced in the session
Bring this lecture to your programme?
Service Design After AI runs as a single guest lecture or a multi-session module, tuned to master’s-level service design and adjacent programmes.