AI-Native Service Design
A lecture on designing services built around AI from the ground up — for students bridging human–computer interaction and service practice. Here is how it went, and how it becomes a course.
[The one line you most want a future organizer to remember — write it in your voice.]
A short reflection
[One or two sentences in your voice on how the room felt and what the session was really asking of people.]
[What you invited the audience to try or believe — the door the session opened for them.]
[The uncomfortable part — the assumption you asked the room to put down.]
[What you didn’t expect — a question, a reaction, a moment that landed differently than planned.]
What people said
“[A real line someone said or posted afterward.]”— [Name, role]
“[A second pull-quote — short, specific, in their words.]”— [Name, role]
“[An optional third — remove this block if you only have two.]”— [Name, role]
Referenced in the session
Bring this lecture to your programme?
AI-Native Service Design runs as a single lecture or a full module for students bridging human–computer interaction and service design.